We are committed to protecting your information. Our Privacy Policy ensures you are aware of how we collect, use, secure, and potentially share your personal information. Your personal information may be collected when you visit our website, use our services, visit our branded social media pages or receive any form of communication from us (whether through email, during client meetings, or social media). 

This Policy may go through updates from time to time which will be indicated by the “Last Updated” date above. We recommend you review our Policy changes to stay informed about any changes. Your information will never be sold or rented. Your information will never be shared in ways that are not detailed with this Privacy Policy. 

Policy Scope

Sola Design Agency is committed to protecting the privacy of individuals who interact with us. This Policy applies to the Personal Information we collect and use for our own purposes. We provide this Policy to explain the ways in which we collect, use, and share Personal Information about individuals who visit or interact with our website (www.soladesignagency.com), clients we have meetings with and collect information from using any other platforms (i.e., Instagram, Google Forms, Gmail and Google Drive).

Terms Used in this Policy

For purposes of this Privacy Policy, the term “Services” refers to any of our services and includes every step of the process from initial client inquiries till the end of the requested service offering. 

“Socials” refers to our social media account on Instagram, and any other social media accounts we create in the future.

“Clients” refer to prospective and current clients who either wish to use or already in use of any of our services including Brand Kits, Social Media Kits and any Digital or Print Service.

“Personal Information” refers to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly by reference to factors specific to the individual’s physical, physiological, genetic, mental, economic, cultural or social identity. 

“Website” refers to our website soladesignagency.com. This is the only website operated by Sola Design Agency.

Personal Information We Collect

Social Media Accounts 

Data processing operations may occur when you visit our Socials. Information may be collected from DMs or users who interact with our posts. The social network provider collects your usage information to provide us with usage statistics.

Information collected from Contact Forms and Contracts 

To get in touch with our clients, we require Personal Information such as first name, last name, email address, and business name. Information provided to us indicates that you are the owner of this information or you are authorized to provide this information to us. Users are responsible for the data shared with us while Sola Design Agency is the data processor. 

Other

We may request testimonials that will be shared on our socials and website. Testimonials may include assets created during our Service Offerings, a quote from the client, the client’s first and last name and the client’s business name. We will always receive explicit consent to share this information before doing so. 

Information collected from potential client surveys will always be anonymized. 

Personal Information Collected From Elementor

Elementor, the host for our Website automatically collects Personal Information from users. Their Privacy Policy indicates how information is used and collected. 

Cookies 

We value our users privacy so we only use strictly necessary cookies that do not collect additional information. 

Personal Information We Do Not Collect

Be aware of scams. All requests for Personal Information will come directly from our Website (soladesignagency.com), our Instagram (@soladesignagency) or our email (hello.soladesignagencya@gmail.com). We will not collect Personal Information from other websites, socials, email addresses or phone calls. We do not collect the following information: 

•  Credit or debit card information
• National identification numbers
• Full date of birth
• Cell phone numbers 
• Address of residence or other personal addresses
• Health information

Why We Process Your Personal Information

We collect and process your Personal Information to facilitate engagement with clients and understand your needs. Your Personal Information is used internally only. As a small business, only our Founder has access to your Personal Information. 

Your Personal Information is collected for the following reasons:

• to provide access to our services
• to prepare for client meetings
• to provide customer service support
• to send invoices
• to send administrative messages
• to collect testimonials and share client survey results
• to monitor and analyze trends, usage and other activities occurring on our Website and social media page

Sola Design Agency only processes your Personal Information where we are legally required to. Information is processed at various stages of the client journey including during initial client inquiries, during client meetings, when signing contracts, completing transactions, requesting testimonials and when completing surveys. Information is processed only when we have your informed consent. 

We process your Personal Information for our legitimate interests including the following:

• enabling our clients to use our Services
• providing, operating; maintaining, and improving our Services
• promoting our Services
• monitoring and analyzing trends, usage, and activities in relation to our Website, Services, and Socials.

We may request your consent to process your Personal Information, and you have the right to withdraw your consent at any time.

How We Use Your Personal Information

Personal information is mostly used to provide our Services. In most cases Personal Information is not shared, however there are a few instances where it may be. Third party service providers may require your Personal Information. These service providers include our Website hosting provider who hosts and maintains our website, and payment processing and analytic service providers. If your information is collected by a third party it is solely for the specific service they are providing to us. 

We may potentially share Personal Information with third parties other than those mentioned above for the purpose of providing our Services. We will request for explicit consent if we have to do so.

We may post testimonials from our clients on our Website and Socials that contain Personal Information. Testimonials are only obtained and posted with your explicit consent. We may request to include assets from the Services we provided, your first name, last name and your business name. 

Contact us at hello.soladesignagency@gmail.com if you wish to take down the testimonial at any time.

Personal information is securely stored to facilitate client communication and other business operations. We store Personal Information for as long as needed, and it can be requested to be deleted at any time. Personal Information not needed will be deleted immediately. 

Your Privacy Rights 

• You may request to correct or update inaccurate Personal Information by contacting hello.soladesignagency@gmail.com
• You may have the right to exercise certain privacy rights available to you under applicable law
• Access to rights may be denied depending upon the applicable law for reasons including the following
  • To protect our rights or properties
  • When requests do not align with applicable law
  • When requests would jeopardize another’s rights or security of Personal Information
• You have the right to request deletion of Personal Information
• You have the right to request access to your Personal Information that we hold

If you have questions regarding our Privacy Policy or about the privacy practices of Sola Design Agency, please contact us by email at hello.soladesignagency@gmail.com.